Our Returns Policy

We hope that you love your new purchase, however in the event that you need to return an item please see our policy below. We accept returns but strictly only under the following conditions. Please read carefully.

If you change your mind and wish to return a garment:

The garment must be returned to us in original condition and must be unworn and unused. The original tag must not have been removed and the garment must not have been marked, damaged or soiled in any way. Be sure to re-package it carefully so that no damage can occur before it reaches us; you are responsible for the item reaching us safely and without damage.

The garment must be posted (or shipped) by you within 14 days of receiving your item. The buyer is responsible for the cost of return postage.

We will refund your purchase within five business days of receiving the garment, provided it is returned in its original condition. Your refund will be made in the same way you purchased the garment. Alternatively, we’ll happily provide you with a credit against another purchase.

Please keep in mind, each piece we sell is handmade and therefore small differences may be present between what you see in a photograph on this website and the original item made for you.

SALE ITEMS: We ask you to please note that all SALE items are not refundable. If you are unsure about sizing, please email us at hello@andiens.com for help. We will however exchange sizes of sale items if in stock (postage both ways will need to be covered by the customer).

To make a return:

Post your item in secure, clearly addressed packaging to:

Returns @ An Dien’s
PO Box 1972
Hornsby Westfield
NSW 1635 Australia

Be sure to include your name and the original order number so we can track it and verify. Then let us know it is on its way and why you are returning it by emailing us at returns@andiens.com.

If you received the incorrect item or your garment is faulty:

Please email us at returns@andiens.com with your order number, item and an explanation of any issues and we will respond in 2-3 business days with next steps.

Made to Order

If not already in stock, some of the items you order will be made when you order them. We only stock a limited amount of pre-made garments in order to avoid the waste that occurs with mass produced clothes. They are all made locally here in Australia.

Once your order is confirmed, we will begin production (if required). We like to allow up to 1 week for this process, not including postage, though we aim for as quickly as possible. You will then receive an email to confirm that your order has been posted to you.